Privacy Policy

1. Who We Are

LOEWERA ("we", "us", "our") is a boutique luxury consultancy operating across Zürich, Switzerland and Riga, Latvia. We are the data controller for personal data collected through this website (loewera.com).

Contact: hello@loewera.com

2. Data We Collect

We collect personal data in the following ways:

• Contact form — first name, last name, email address, phone number, location, and any message you send us.
• Analytics cookies — anonymised data about how you navigate the site (pages visited, time on page, referral source), only if you have consented.
• Technical data — IP address, browser type, device type, and operating system, collected automatically by our hosting provider for security and operational purposes.

3. Legal Bases for Processing (GDPR Article 6)

• Article 6(1)(a) — Consent: We rely on your explicit consent for analytics and marketing cookies. You may withdraw consent at any time via the Cookie Preferences link in the footer.
• Article 6(1)(b) — Contract: When you submit an enquiry, we process your contact details to respond to your request and, if applicable, to enter into a contract with you.
• Article 6(1)(f) — Legitimate Interests: We process technical/operational data to maintain the security and performance of our website. Our legitimate interests do not override your rights and freedoms.

4. Cookies

We use the following categories of cookies:

• Strictly Necessary: Required for the website to function. No consent needed. These include session and security cookies set by our hosting infrastructure.
• Analytics: Help us understand how visitors use the site. Only set with your consent.
• Marketing: Allow us to deliver relevant content and measure campaign performance. Only set with your consent.

You can manage your cookie preferences at any time using the Cookie Preferences panel.

5. How We Use Your Data

• To respond to enquiries and provide our consultancy services.
• To improve the website and user experience (analytics, where consented).
• To comply with legal obligations.

We do not sell, rent or share your personal data with third parties for their own marketing purposes.

6. Data Retention

Enquiry data is retained for a maximum of 36 months from the date of contact, or for as long as necessary to fulfil the purpose for which it was collected. Technical logs are retained for up to 90 days. Cookie consent records are stored in your browser's local storage and expire when cleared.

7. International Transfers

Our website is hosted via Netlify (USA). Netlify is certified under the EU–US Data Privacy Framework, providing an adequate level of protection for data transferred to the United States. No other international transfers of personal data take place.

8. Your Rights (GDPR Chapter III)

As a data subject, you have the following rights:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data ("right to be forgotten"), subject to legal obligations.
• Right to restriction — ask us to restrict how we process your data in certain circumstances.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at hello@loewera.com. We will respond within 30 days. You also have the right to lodge a complaint with your national supervisory authority (Switzerland: FDPIC; Latvia: Datu valsts inspekcija; EU: your local Data Protection Authority).

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Our website is served over HTTPS.

10. Links to Third-Party Sites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last updated" date above. Continued use of the website after changes constitutes acceptance of the revised policy.

12. Contact

For any privacy-related questions or to exercise your rights, please contact:
LOEWERA — hello@loewera.com